EXTERNAL - Assistance App

System Requirements/Compatibility

Phones where app is available

The app is available on iPhone, Android, Blackberry, and Windows devices. Here is the current list of supported Operating Systems for release 5.0: Android: 4.4 and higher Blackberry: Models using Android 4....

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Is the app available on the iPad or other tablets?

Users can download the app onto the iPad but it does not contain the phone functionality. The app has been designed for the iPhone screen size and not specifically for the iPad. The app is not currently supp...

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Data usage while traveling

The app requires a network connection to ensure that the medical and security alerts are up-to-date. When connected to a network, the alerts for your current location (reflected on your country landing page) a...

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How much data does the app use?

The App uses your mobile data connection to help keep you connected to critical information whether you are preparing to travel or in the midst of a trip. We recommend you speak to your mobile service provider...

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How much battery life does the app use?

Our test team has done extensive testing on battery life with the app installed and has found that the battery usage when the app is idle (not being used) is negligible. As with any app, if you are actively us...

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Can I use the app offline?

The app requires a connection to the internet for some of its functions. When internet access is not available or if you turn off data roaming when travelling you will still be able to: Dial the nearest As...

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Blackberry Compatibility

To update your Blackberry OS version, please visit http://helpblog.blackberry.com/2011/06/blackberry-device-software/ Blackberry OS 5 or earlier: We no longer support these devices. Blackberry 6 & 7: Ple...

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Contact Us

US: +1-6462590477
France: +33 157324976
UK: +44 20 35644536
Singapore: + 65-68185590
(technical support available 24/5)